HelpDesk - Sistema PE

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Create, discuss, track, and administer customer support tickets through dedicated client, agent, and administrator workspaces.

HelpDesk - Sistema PE is a Portuguese-language service desk application built around a complete customer support workflow. Clients can register or use a demonstration account, open a request with a subject, category, priority, detailed description, and optional attachments, then follow the case in a threaded conversation. Support agents receive a shared queue and can reply, add private notes, assign ownership, update priority and status, resolve cases, or close them. Administrators also receive an operational dashboard with user, ticket, status, priority, and category metrics, plus sections for users, categories, and brand configuration.

Highlights

Three role workspaces

Client, agent, and admin

Ticket conversations

Messages and private notes

Lifecycle controls

Assign, resolve, and close

Operations dashboard

Status and category metrics

How to Use

Choose an account
Open the login page and select Client, Support, or Admin under the demonstration accounts. The selected button fills the credentials automatically; press Entrar to enter the corresponding role workspace. A registration link is also available for a new account.
Open a support ticket
From the client workspace, select Abrir Chamado, enter a concise subject, choose a category and priority, and describe the issue in detail. Optional files can be attached before submission. A successful submission opens a numbered ticket page with status, timestamps, details, and history.
Continue the conversation
Open a ticket and type into the conversation box to send an update. Messages appear in the chronological thread, while attachments remain available in their own section. The history panel records relevant ticket events separately from the discussion.
Process requests as support
Use the support queue and filters to locate a request, then open its details. Agents can reply publicly or mark a message as an internal note, change status and priority, select a responsible team member, and use the resolve or close actions as work progresses.
Review administration data
Sign in with the Admin demonstration account and open Painel to review ticket, user, status, priority, category, staffing, and resolution metrics. The sidebar also provides user, category, and configuration sections for maintaining the service environment.