CURA Campus Intelligence

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Turn campus complaints into prioritized work, operational insight, and preventive action.

CURA is an interactive campus operations platform for reporting, understanding, assigning, resolving, and verifying facility and service complaints. Students can submit issues with text, location, QR identifiers, voice transcripts, GPS coordinates, and photos. The platform classifies reports, estimates severity and priority, identifies similar patterns, assigns departments and staff, sets SLA targets, and presents each ticket as a traceable lifecycle. Its intelligence dashboard summarizes active and critical work through trends, workload views, location heatmaps, recurring issue tables, predictions, preventive recommendations, and a composite Campus Health Score. A conversational assistant answers common operational questions from live complaint records.

Highlights

AI Ticket Analysis

Scores and routes reports

Campus Intelligence

Trends, heatmaps, and SLA

Recurring Detection

Finds repeated issue patterns

Lifecycle Tracking

Tracks work through closure

Live AI Assistant

Answers from current records

How to Use

Sign in with a campus role
Use one of the Student, Maintenance staff, or Administrator presets on the sign-in page. The page displays the shared demo password and also offers a registration path for new students.
Review campus intelligence
Open Intelligence to inspect complaint totals, active and critical issues, the Campus Health Score, SLA performance, trends, department workload, the location heatmap, recurring tickets, and model-assisted preventive recommendations.
Browse and inspect complaints
Open Complaints, then search or filter by status, priority, and category. Select a row to see its description, location, AI analysis, priority factors, assignment, SLA, lifecycle events, map position, and verification state.
Report a campus issue
Open Report issue and describe the problem and location. You can select a preset QR location, use GPS, add a voice transcript, or attach a photo before submitting the report for classification and assignment.
Read the generated analysis
After submission, CURA opens the new ticket with an estimated category, priority, similar-report count, response estimate, safety impact, likely root cause, preventive action, assigned team, and initial lifecycle events.
Ask operational questions
Open AI Assistant and choose a suggested question or enter your own query. The assistant responds using live complaint records and clearly labels its output as operational guidance generated by AI.